- Introduction of uniform Phone No.1199 for registration of complaints.
- Upgrading the skills of emergency attending teams with proper training, courtesy and prompt attention to consumer's complaints.
- Repayment scheme for cost jobs.
- Phone banking.
- Payment in SNGPL’s offices.
- Payment in Post offices.
- Rounding of gas bills.
- Increase in Bank branches.
- Online Gas Complaints.
- Drop box scheme.
- E - Commerce banking facilities.
- Advance payment plan offering attractive discount.
- Availability of gas bills on internet.
- 42 consumer service centers established to provide facilities like billing, operation and sales.