Business Development-Retail Department is the interface of the Company endeavors to provide services to the prospective and existing retail consumers of SNGPL, while maintaining integrity and practicing high ethical standards. The department provides guidance and feedback to the customers in resolution of the grievances especially pertaining to Business Development activities. The department forms an integral part in negotiation and finalization of gas sales contracts (GSA’s) with the Retail Consumers for both Indigenous and Imported Natural Gas (Regasified Liquefied Natural Gas i.e. RLNG).
Business Development-Retail Department interacts and extends customer friendly services to aound 6.9 million consumers, spread over more than 5080 towns and villages across the network of SNGPL. The consumer database includes over 6.8 million domestic, around 58,517 commercial consumers. It is also custodian of contracts for all categories of Retail consumers. It also holds the custody of bank guarantees of such Commercial consumers, which opt to maintain security in shape of bank guarantees. In addition, Business Development-Retail Department maintains the statistical data with respect to its consumers, volumes of gas sold, gas inputs, details of pipelines etc.
Playing its role in the Company’s pursuit to extend its services to all doorsteps across its network, the Business Development-Retail Department assesses and prepares feasibility reports for development schemes. It is this very function of the Department that enables the Government to implement its socio-Econiomic Agenda of provision of gas to new villages/localities.
The department is the interface of the Company for the external higher forums including the National and Provincial Assemblies, Federal and Provincial Ministries, Senate, Prime Minister’s Office (PMDU), Chief Minister’s Offices, Governor’s Offices, Wafaqi Mohtasib (Federal Ombudsman) etc.
Business Development-Retail Department holds its presence at all 16 Regional and all Sub-Regional Offices of the Company, for the ease and facilitation of its consumers.