Consumer Bill New Connection Procedure New Connections Merit Load Management Schedule Tender Enquiries Company Offices Health,Safety & Environment

Consumer Services

  • Introduction of uniform Phone No.1199 for registration of complaints.
  • Upgrading the skills of emergency attending teams with proper training, courtesy and prompt attention to consumer's complaints.
  • Repayment scheme for cost jobs.
  • Phone banking.
  • Payment in SNGPL’s offices.
  • Payment in Post offices.
  • Rounding of gas bills.
  • Increase in Bank branches.
  • Online Gas Complaints.
  • Drop box scheme.
  • E - Commerce banking facilities.
  • Advance payment plan offering attractive discount.
  • Availability of gas bills on internet.
  • 42 consumer service centers established to provide facilities like billing, operation and sales.